Hating On The iPhone
From Salon, a story about some of the numerous problems with the iPhone:
As I spoke to the clerk, much of what’s infuriating about iPhone culture instantly became clear. Both the Apple salesmen and the company they work for (which, instead of apologizing for the exploding phones, called them “isolated incidents”), give the distinct impression that if you have problems with the iPhone, it’s not the phone that’s at fault, it’s you. You left it in your car to overheat. You don’t understand the surpassing sophistication of its design. But the idea that we’re supposed to be grateful for its very existence starts to grate. The abiding concept behind technology has long been user-friendliness, and yet now there is a device so overwhelmingly awesome that the person has to adapt to the device. This is the message that enrages people. It’s as though the master-servant relationship inherent in all technology has been reversed. You are a tool of the iPhone, rather than it being one for you. How dare you ask it to do something so simple as place a call?
Several calls to Apple yielded an answer (or sort of) from Apple spokeswoman Teresa Brewer. Upon hearing my list of the iPhone’s most common problems, she told me that Apple wouldn’t address “random complaints.”
They’re not random, I replied, but expressed over and over again by many iPhone owners.
“Individual complaints,” she corrected.
And that, in a nutshell, is why I don’t have an iPhone nor do I use a MacBook religiously (I have one MacBook that I use strictly for ProTools because it’s what everyone else in the music industry uses and making the compatibility issue go away just makes sense to me).
Aug 28: An update is below the fold….
In fact, it reminds me of a PvP cartoon from a while back. Unfortunately, that’s about the mentality of many people on both sides of the religious war into which it has devolved…
Two, actually….
– Update –
From Silicon Valley Watcher:
I already paid several hundred dollars for the worthless AppleCare service.
If AppleCare only covers manufacturing defects then it covers nothing. By definition if the system performed as advertised when I got it, any subsequent failure must be due to something that happened to the system after the manufacture. Therefore not covered!
You’ve got to love this kind of arrogant logic. Apple has more than $25 billion in cash and treats its customers as if they had nothing to do with generating that cash for them.
Emphasis in the original.
Related posts (autogenerated):
